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SHIPPING, CANCELLATION & RETURN POLICY

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Last Updated: September 12, 2026

At The White Black Gift Co., we work to process and ship orders as quickly as possible while providing clear information about shipping, cancellations, and returns.

  1. ORDER PROCESSING

Orders are typically processed within 24 hours after purchase.

Processing times may be affected by weekends, holidays, order volume, payment verification, or other circumstances outside our control.

  1. U.S. SHIPPING

Orders shipped within the United States are typically delivered within 3 to 5 business days after processing.

Delivery times are estimates and may vary depending on the shipping carrier, destination, weather conditions, holidays, or other unexpected delays.

Severe weather, carrier disruptions, or other circumstances beyond our control may affect delivery times.

  1. SHIPPING CONFIRMATION & TRACKING

Once your order has shipped, tracking information may be provided by email or through your customer account when available.

Please allow time for the shipping carrier to update tracking information after the package has been accepted.

  1. ORDER CANCELLATIONS

If you need to cancel an order, please contact us as soon as possible.

Cancellation requests can only be accommodated if the order has not yet been processed or shipped.

Once an order has been processed or shipped, it may no longer be eligible for cancellation and will be subject to our return policy.

  1. RETURNS

Returns are accepted within 15 days of delivery.

To be eligible for a return:

• The product must be unused.
• The product must remain sealed and in its original packaging.
• The item must be returned in the same condition in which it was received.
• Proof of purchase may be required.

Products that have been opened, used, damaged after delivery, or removed from their original sealed packaging may not be eligible for return.

  1. RETURN SHIPPING

Customers may be responsible for return shipping costs unless the item received was incorrect, damaged, or eligible for return due to an error on our part.

Original shipping charges may be non-refundable unless required by law or otherwise approved by The White Black Gift Co.

  1. DAMAGED OR INCORRECT ORDERS

If you receive an incorrect or damaged product, please contact us as soon as possible after delivery.

We may request photographs or additional information to help review the issue and determine the appropriate resolution.

  1. REFUNDS

Approved refunds will be issued to the original payment method.

Processing times may vary depending on your bank, card issuer, or payment provider.

  1. CONTACT US

For questions about shipping, order cancellations, returns, delivery issues, or refunds, please contact us through our Contact Us page.

The White Black Gift Co.
www.thewhiteblackgiftco.com

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