RETURN & REFUND POLICY
Last Updated: September 13, 2026
At The White Black Gift Co. LLC, your satisfaction is important to us. We carefully inspect and package every order, but if you are not completely satisfied with your purchase, please review the policy below.
RETURN WINDOW
You may request a return within 30 days of the delivery date. Items received after the 30-day return period may not be eligible for a return or refund.
RETURN ELIGIBILITY
To qualify for a return, the item must:
• Be unused, unopened, and in its original condition.
• Include its original packaging, accessories, manuals, labels, and seals.
• Be accompanied by the order number or proof of purchase.
• Have been purchased directly from The White Black Gift Co. LLC.
For health, hygiene, and safety reasons, opened or used cosmetics, skincare products, beauty tools, personal-care products, and intimate items cannot be returned unless they arrived damaged, defective, or incorrect.
NON-RETURNABLE ITEMS
The following items are not eligible for return:
• Opened, used, tested, or altered beauty and personal-care products.
• Items without their original packaging or accessories.
• Final-sale, clearance, or promotional items marked “Final Sale.”
• Gift cards.
• Personalized products.
• Products damaged through misuse, improper handling, or normal wear.
• Items returned without prior authorization.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your order arrives damaged, defective, incomplete, or incorrect, please contact us within 48 hours of delivery.
Include the following information:
• Your full name.
• Your order number.
• A description of the problem.
• Clear photographs of the item, packaging, and shipping label.
After reviewing your request, we may offer a replacement, store credit, or refund, depending on the circumstances and product availability.
HOW TO REQUEST A RETURN
Before mailing an item, contact us at:
Email: info@thewhiteblackgiftco.com
Text support: (346) 342-0085
Website: www.thewhiteblackgiftco.com
Please include your order number and reason for the return. If your return is approved, we will provide the return instructions and applicable return address.
Do not send a product back without receiving return authorization. Unauthorized returns may be refused or delayed.
RETURN SHIPPING
Customers are responsible for return-shipping costs when the return is due to a change of mind, an accidental order, or personal preference.
The White Black Gift Co. LLC will cover reasonable return-shipping costs when we confirm that an item was damaged, defective, or incorrectly shipped.
Original shipping charges are nonrefundable unless the return resulted from an error made by The White Black Gift Co. LLC.
We recommend using a trackable shipping service. We are not responsible for returned packages lost or damaged during transit.
REFUNDS
Once your return is received and inspected, we will notify you whether your refund has been approved or denied.
Approved refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
Shipping charges, return-shipping fees, and other service fees are generally nonrefundable unless required by law or the return resulted from our error.
If a returned item is used, opened, damaged, incomplete, or does not meet the conditions of this policy, we reserve the right to deny the refund or issue a partial refund when appropriate.
EXCHANGES
We do not guarantee direct exchanges because product availability may change. The fastest option is usually to return the eligible item and place a new order after the return is approved.
ORDER CANCELLATIONS
To request a cancellation, contact us as soon as possible after placing your order. We process orders quickly and cannot guarantee cancellation after an order has entered processing or has been shipped.
Once an order has shipped, it must follow the standard return process described in this policy.
LOST, STOLEN, OR MISSING PACKAGES
If tracking shows that your package was delivered but you cannot locate it, please:
• Check the delivery area and surrounding property.
• Ask household members or neighbors.
• Contact the shipping carrier.
• Verify the shipping address entered at checkout.
Please contact us promptly if you still cannot locate the package. We will help review the tracking information; however, we cannot guarantee refunds or replacements for packages confirmed as delivered to the address provided by the customer.
Packages lost in transit will be reviewed with the shipping carrier before a replacement or refund is issued.
INCORRECT OR INCOMPLETE ADDRESSES
Customers are responsible for providing a complete and accurate shipping address. Additional shipping fees may apply if an order is returned because of an incorrect, incomplete, or undeliverable address.
CHARGEBACKS AND PAYMENT DISPUTES
If you experience a problem with an order, please contact us first so we can work toward a resolution. Filing a payment dispute does not replace the requirements of this Return & Refund Policy.
POLICY UPDATES
The White Black Gift Co. LLC reserves the right to update this policy at any time. Changes will become effective when posted on our website. The policy applicable to your purchase is the version displayed at the time your order was placed.
CONTACT US
The White Black Gift Co. LLC
Email: info@thewhiteblackgiftco.com
Text support: (346) 342-0085
Website: www.thewhiteblackgiftco.com