Refund Policy

A legal disclaimer

Return Policy – The WhiteBlack Gift Co.

At The WhiteBlack Gift Co., we ensure that every order is carefully prepared and delivered. Please review our return policy below:

We do not accept returns for change of mind or ordering errors.
All orders will be delivered to the address provided at checkout. If you need to change the delivery address, please notify us in advance before the order is processed and shipped.
If your order arrives damaged during transportation, you will have the opportunity to return the damaged items. Once received, we will send you a replacement package at no additional cost.
To report a damaged product, you must contact our customer service team within 48 hours of receiving your order.

❌ No Returns for Change of Mind

We do not accept returns for change of mind or ordering errors. All sales are considered final once processed and shipped.

📍 Delivery Address Responsibility

Orders will be delivered to the address provided at checkout.
If you need to update your delivery address, you must notify us before your order is processed and shipped.
Once the package has been shipped, we cannot modify the delivery address.

📦 Damaged Products During Transit

If your order arrives damaged during shipping, you may return the damaged items.
You must notify our customer service team within 48 hours of receiving the order and provide photos of the damage.
Once the damaged items are returned, we will send a replacement package at no additional cost.
Please note: refunds in cash are not available; only replacements will be issued.

⏱️ Time Frame for Claims

All issues related to damaged or incorrect products must be reported within 48 hours after receiving your order.

🚫 Exclusions

Returns are not accepted if the wrong shipping address was provided by the customer.
Products that have been opened, used, or are not in their original packaging cannot be returned.