FREQUENTLY ASKED QUESTIONS
Everything You Need to Know Before You Shop
We want your shopping experience with The White Black Gift Co. to be simple, secure, and enjoyable. Here you’ll find answers to our most frequently asked questions.
NEED IMMEDIATE ASSISTANCE?
For faster support, text us at (346) 342-0085. A member of our customer support team will contact you within a few moments.
Text messages only. Message and data rates may apply.
ABOUT OUR STORE
What is The White Black Gift Co.?
The White Black Gift Co. is a Cuban-American, woman-owned online store founded by Anay Hernandez. We offer carefully selected beauty, skincare, fashion, personal care, and lifestyle products at accessible and competitive prices.
What makes your store different?
We are a small business focused on personalized service, attractive prices, carefully selected products, and a more personal shopping experience. Every purchase helps support an independent, woman-owned American business.
Are your prices lower than Amazon?
We work hard to offer competitive prices, and many of our products may cost less than similar items found on larger marketplaces. However, prices can change, so we encourage customers to compare and choose the option that offers them the best value.
Are your products authentic and new?
Yes. Unless clearly stated otherwise in the product description, our products are new and unused. We carefully inspect every item before preparing it for shipment.
Why are some products available in limited quantities?
As a small business, some of our products are purchased in limited quantities. This allows us to offer unique finds and special prices, but it also means that popular items may sell out quickly.
ORDERS AND PAYMENTS
How do I place an order?
Select the product you want, choose the available options, add it to your cart, and proceed to checkout. Follow the instructions to enter your shipping and payment information.
Is it safe to shop on your website?
Yes. Our website uses secure technology to protect your personal and payment information. Payments are processed through authorized payment providers, and we do not have direct access to your complete card information.
What payment methods do you accept?
The available payment methods will appear during checkout. Depending on your device and location, these may include major credit cards, debit cards, and other secure digital payment options.
Will I receive an order confirmation?
Yes. After completing your purchase, you should receive a confirmation email with your order details. Please check your spam or junk folder if you do not see it in your inbox.
Can I change or cancel my order?
Contact us as soon as possible after placing your order. We will do our best to help, but orders that have already been processed or shipped may not be changed or canceled.
SHIPPING AND DELIVERY
How quickly will my order be processed?
Most orders are prepared for shipment within 24 hours. Orders placed on weekends, holidays, or during high-volume periods may require additional processing time.
How long does delivery take?
Estimated delivery is generally 3–5 business days after processing. Delivery times may vary depending on the destination, carrier conditions, weather, holidays, or other circumstances outside our control.
Do you offer free shipping?
Yes. We offer free standard shipping on qualifying orders of $50 or more. Any applicable conditions or shipping charges will be displayed at checkout.
How can I track my order?
Once your order ships, you will receive tracking information by email. Registered customers may also be able to view order updates through their account or the store app.
What should I do if my package is delayed?
First, check the tracking information provided by the carrier. If there has been no update for several business days, contact us with your order number so we can help you review the situation.
What happens if my package is marked as delivered but I cannot find it?
Check around the delivery area, mailbox, front desk, household members, and neighbors. Carriers sometimes mark packages as delivered shortly before arrival. If you still cannot locate it, contact the carrier and then notify us for additional assistance.
RETURNS AND REFUNDS
Can I return a product?
Eligible items may be returned according to the conditions listed in our Return & Refund Policy. Certain products may not qualify for return due to hygiene, safety, personal-care, or final-sale restrictions.
How do I start a return?
Visit our “Start a Return” page or contact us with your order number, the product you wish to return, and the reason for the request. Please wait for return instructions before sending any item.
What should I do if my order arrives damaged or incorrect?
Contact us as soon as possible and include your order number, a description of the issue, and clear photographs of the product and packaging. We will review the situation and explain the available solution.
Can opened beauty or skincare products be returned?
For health and hygiene reasons, opened or used beauty, skincare, and personal-care products may not be eligible for return unless they arrived damaged, defective, or incorrect. Please review our Return & Refund Policy before purchasing.
PRODUCT INFORMATION
How can I know which product is right for me?
Read the complete product description, ingredients, instructions, dimensions, and warnings before purchasing. If you have a medical condition, sensitive skin, allergies, or concerns about a product, consult a qualified healthcare professional before using it.
Do beauty products guarantee specific results?
No. Results may vary from person to person. Product information is provided for general purposes and is not intended to diagnose, treat, cure, or prevent any disease or medical condition.
What should I do before using a new skincare product?
Review the ingredients and instructions carefully. We recommend performing a patch test on a small area of skin before full use, especially if you have sensitive skin or known allergies. Stop using the product if irritation occurs.
MEMBERSHIP AND COMMUNITY
Do I need an account to place an order?
You may be able to check out as a guest. However, creating an account makes it easier to track orders, save your information, participate in our community, and receive store updates.
How can I find out about new products and special offers?
Join our community, create a member account, subscribe to our emails, or follow our store updates to receive information about new arrivals, limited-quantity products, and special promotions.
What are the benefits of joining your community?
Members can stay connected with our store, discover new products, receive important updates, interact with other members, and learn about upcoming promotions and opportunities.
CUSTOMER SUPPORT
How can I contact your customer support team?
For immediate assistance, text us at:
(346) 342-0085
A member of our customer support team will contact you within a few moments.
You can also contact us through our Contact Us page or by email at:
Please include your full name and order number, when applicable, so we can assist you more efficiently.
Still Have Questions?
We are happy to help. Text us at (346) 342-0085, visit our Contact Us page, or email info@thewhiteblackgiftco.com.
Our goal is to make every customer feel informed, confident, and valued before and after placing an order.
The White Black Gift Co. LLC
Affordable Finds. Personal Service. A Community You Can Trust.